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Our U.S. Knowledge Base offers answers to some of your most frequently asked questions about our premium subscriptions. If you would prefer to contact us by e-mail, phone, or chat, we offer that too.

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For free customer support, we encourage you to use our e-mail or chat options. You can also call us at the phone number shown below; however, long distance charges will apply. (The phone numbers listed on the support links work only within the U.S.)
  • RealPlayer support (e-mail and chat)
  • SuperPass support (e-mail and chat)
  • Phone: 1-206-674-2650
     Monday - Friday 6:00am - 6:00pm Pacific Time
     Saturday - Sunday 7:30am - 5:00pm Pacific Time